# Refund & Return Policy – dorkaribazar

*Effective Date:* May 25, 2026

At dorkaribazar.com, customer satisfaction is important to us.

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## 1. Eligible Return Reasons

Products may qualify for return if:

* Wrong item delivered
* Damaged product received
* Defective item
* Missing parts/accessories
* Expired products
* Product significantly different from description

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## 2. Return Time

Customers should request returns within:

* 3 days for most products
* 24 hours for perishable/daily essentials (if applicable)

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## 3. Non-Returnable Items

The following may not qualify:

* Used products
* Perishable items after acceptance
* Personal hygiene products
* Customized items
* Digital/downloadable products

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## 4. Refund Process

Refunds may be issued through:

* Mobile banking
* Bank transfer
* Original payment method
* Store balance/wallet

Processing time may take:

* 3–15 business days

depending on payment method and verification.

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## 5. Vendor Responsibility

For marketplace items:

* Sellers may be responsible for replacement/refund approval
* dorkaribazar may mediate disputes to ensure fairness

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## 6. Fraud Prevention

False claims, misuse of return systems, or abusive behavior may result in:

* Refund rejection
* Account suspension
* Legal action

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## 7. Contact for Returns

*Phone:* 01901167888
*Email:* dorkaribazar24@gmail.com